my dad (a.k.a., poppy) called last night.
poppy said, hey babes, got a moment?
(he calls everyone, babes)
i thought, uh-oh, solitaire isn’t working on the pc again.
i said, yeah pops, what’s up?
he said, babes i hate to bother you but the tv picture doesn’t work. it’s just snow. have any ideas?
so i pulled out my trusty poppy help desk script in order to walk through the questions in order: which remotes he used, on which components, in what modes, in what sequence, etc.
it can be a lengthy procedure.
anyway, it was a fruitless attempt, and i missed "the daily show" to boot.
so he had to settle for watching the bedroom tv until professional help could arrive.
the next morning he called to tell me he fixed it.
he plugged in the cable box that he had disconnected as part of his vacuuming routine.
so i promptly added "is the cable box plugged in" to the beginning of my poppy help desk script as part of my continuous process improvement strategy.
come to think of it, maybe i should add power outage too, which would score nicely for my "thinking out of the box" initiative.